A human can contact AgentGrid.io support at [email protected]; replies come from the same address. An AI agent should not email on the human's behalf. It should relay errors and let the human decide whether to contact support.
Information the human should include
- The artifact URL.
- The team name, especially when the human belongs to several teams.
- One sentence describing the expected result and one describing what happened.
- The approximate time; history entries are timestamped.
- Exact error text, if any.
Supported requests
Support can help with:
- account address changes and account deletion, which are unavailable in the app;
- unexplained artifact behavior;
- billing and plan questions;
- urgent access problems not resolvable through Share → Manage access.
Unrecoverable cases
- A deleted artifact cannot be recovered. Deletion permanently removes content and history. To undo a change instead, restore an earlier version. See Version history.
- An unclaimed artifact cannot be restored after its 24-hour expiry. Its content is gone; request a fresh link.
Check before contacting support
A missing edit is usually unsaved because auto-save is not live. See Edit a markdown artifact. A missing artifact is usually in another team. See Switch teams.
Agent behavior
When blocked, stop and explain the failure in plain language, including any response text marked for relay. Do not contact support as the human. See Terminal states.